Shipping Charges

We offer free shipping for all orders over $100.00. Orders under $100.00 will be charged $10.00 for shipping and handling.

At this time, FloorEquipmentParts.com will only ship inside the continental United States.

You can always place orders by Phone at 800-523-1426; by toll free Fax at 877-837-0112 or by E-Mail to fep@floorequipmentparts.com.

All orders will be shipped within 2 to 8 days of purchase (Depending on the vendor)

Return Policy

FloorEquipmentParts.com’s 100% Money Back Guarantee is based on a simple principle – 100% Customer Satisfaction Guaranteed on Every Order. We offer a 15-day money back guarantee should your item be defective, wrong, or broken. We will happily replace this item and ship it to you right away. We are committed to your satisfaction.

Defective/Wrong Items or Didn’t Receive
If you receive an item and it’s broken, has a defect, not working or the wrong item, call us and we’ll arrange for a replacement to be sent right away. Please contact us within 15 days of receipt of the item.

Damaged in Shipment
Damaged merchandise must be reported within 5 days however if you’ve signed for the item ‘free and clear’, we have no claim on the shipping company. Be sure to sign for items only when you see no visible damage to the shipment. Please contact us within 5 days and we’ll arrange for reshipment.

Ordered Wrong Item or Changed Your Mind
If you ordered the wrong item or simply changed your mind, we understand things happen. We will be happy to take your return if you contact us within 15 days of receipt of the item. A restocking fee of 15% may apply.

How to Return an Item
Returning an item is simple. Contact our customer service via email or call us toll-free at 1-800-523-1426 and one of our friendly reps will take care of everything for you, or  email us at fep@floorequipmentparts.com.

You will need to provide us with the following information:

• Your Name
• Your Company Name
• Order Number
• Item Number of item(s) to be returned
• Condition of the items to be returned
  • Complete or Missing pieces/parts
  • Undamaged or Damaged
• Reason for Return Request

To accept returns, the returned item must be 100% in tact. This includes original packaging, all components, manuals, accessories, etc. If items that you return cannot be restocked, you will not be refunded the full amount.